Managed Services
Most managed IT keeps the lights on and counts the tickets. We start with your people and how your business works, then run the technology around them. People, process and technology, working as one.
Traditional managed services are built around devices and tickets. Our working premise is that the business is the thing being managed.
| The usual approach | The Simpolar approach |
|---|---|
| Measured by tickets closed | Measured by fewer tickets worth opening |
| Fix the ticket, close it, move on | Fix the pattern behind it |
| Your environment lives in the provider's head | You hold a current map of your environment |
| Support here, strategy somewhere else | The team that runs it understands where you're headed |
| Built around devices | Built around the people using them |
You know where you stand: what's protected, what's exposed, and what matters next. In plain language, not a pile of reports.
New hires ready on day one, quick answers when something breaks, and less time lost to technology.
Devices, email and Microsoft 365 accounts watched around the clock, so a bad click is caught early instead of becoming a bad week.
We read the tickets as information about how your business works, and fix the cause so the same issue stops coming back.
Your environment is documented and visible to you. You stay in control of your technology instead of feeling held hostage by it.
From "someone here handles it" to knowing where you stand.
Maybe it's the office manager, a part time IT person, or nobody in particular. We start by showing you what's in place, what's exposed and what to fix first. Then we run it.
Land on your feet, with eyes open.
A spin out, an acquisition, a separation from a parent company, or two tenants becoming one. We show you what you're inheriting, move it, and run it once it lands.
A baseline view of your people, process and technology, and how they connect.
Onboard, clean up and document, so there's less to manage and less that can go wrong.
Help desk, security, patching and monitoring, every month, with one accountable team.
Patterns in the work become fixes. A little better every month, not just maintained.
A security and support foundation built on established platforms:
A specialty insurance firm separating from its parent agency. Their systems lived inside the parent's tenant. We mapped what they were inheriting, moved them into their own environment, and now run it day to day.
A firm running servers, virtual desktops and Azure across two Microsoft tenants. We brought the whole environment under one managed plan, with one team who sees all of it.
Simpolar started as a consulting practice, and that's still in the room. Because we run your environment, we see where technology is holding the business back. When it's time to fix that, the same team takes on the project.
Start with a baseline view of your environment and what we'd simplify first.