Simple starts with knowing exactly what's covered. Here's the scope behind the outcomes.
productive and supported
Business hours remote help desk, onboarding and offboarding, device patching and monitoring, managed endpoint protection with a 24/7 SOC, email and collaboration security with data loss prevention, Microsoft 365 identity monitoring, Microsoft 365 backup.
running and watched
Monitoring, patching, endpoint protection with SOC, routine administration. Includes Azure VMs. Server backup available as an add on.
secure and current
Firewall monitoring, firmware, rule and VPN changes, configuration backup.
connected without the fuss
Access point monitoring, firmware, SSID and configuration.
Additional locations and onboarding are scoped to your environment and included in your quote.
A 12 month term with rates held for the term. At renewal, our working policy is to limit changes to documented vendor cost increases, passed through at cost.
Our working premise is that the goal is a business that runs better, not a ticket count. We fix patterns, document what we find, and connect day to day support to where the business is going.
We work best with teams that need real support but don't have a full IT department. Start with a baseline view and we'll tell you honestly whether we're a fit.
Each quote is built from your users, devices and locations, plus a one time onboarding scoped to your environment. You'll have the full number before you sign.
Not necessarily. Many clients keep someone internal and use us for security, monitoring and help desk volume.
Yes. Migrations, tenant consolidation, Azure, Dynamics 365 and Power Platform work are handled by the same team.